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Frequently Asked Questions

Xvajee FAQ — all your questions
All Your Answers in One Place

From registration to deposits, withdrawals, bonuses, and gaming — find detailed answers to everything right here.

How can we help you?

Click on any topic below — detailed FAQs will appear further down the page.

Register

Account Registration & Verification

Deposit

Payments & Deposits

Withdraw

Withdrawal Rules

Bonus

Offers & Promotions

Gaming

Games & Betting

Security

Account Security

Registration & Account

To register, you'll need your full name, email address, mobile number, date of birth, and a password. A national ID or passport is only required at the time of withdrawal. Registration is completely free and takes just a few minutes.

You must be at least 18 years old to register on Xvajee. This is a requirement under our licensing terms and responsible gaming policy. Accounts that fail age verification will be suspended.

No. Each person may only create one account. Any attempt to open multiple accounts will result in all accounts being closed, and any remaining balance may be forfeited.

Check your spam or junk folder. If you haven't received the verification email, use the resend option. If the problem continues, contact our support team — we can verify your account manually.

Deposits & Payments

The minimum deposit amount varies by payment method. Mobile banking and e-wallet minimums are generally kept low so anyone can get started with ease. Visit the deposit page for full details.

Xvajee accepts mobile banking, e-wallets, bank transfers, and cryptocurrency. Processing times may vary by method. Visit the deposit page for the latest list of available options.

Most deposits are instant, but occasional delays can occur due to your bank or payment provider. Wait 15–30 minutes and refresh the page. If the issue persists, contact support with your transaction reference number.

Xvajee does not charge any fees on deposits. However, your payment provider or bank may apply their own charges, depending on their policies. We recommend checking with your provider for details.

Withdrawals & Payouts

Withdrawal requests are typically processed within 24–48 hours. Mobile banking and e-wallets are generally faster, while bank transfers may take a bit longer. Withdrawals may be delayed if KYC verification has not been completed.

Yes. You will need to complete identity verification (KYC) before making your first withdrawal. Upload a scanned copy of your National ID or passport. This is a one-time process and won't be required again. Verification is usually completed within 24 hours.

If your withdrawal is rejected, you will usually receive an email explaining the reason. Common causes include incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Resolve the issue and resubmit your request, or contact support for assistance.

Bonuses & Promotions

A 100% welcome bonus is automatically credited to your account when you make your first deposit after registering. No separate code is required. A wagering requirement must be met before the bonus can be withdrawn. Full details are available on the Promotions page.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, if the wagering requirement is 30x and you receive a BDT 1,000 bonus, you'll need to wager a total of BDT 30,000 before withdrawing. Each bonus has its own terms.

Yes. If you do not wish to meet the wagering requirements or prefer to play with real money directly, you can cancel the bonus from your account settings. Please note that cancelling a bonus will forfeit any winnings earned from it.

Share your referral code or link. When a friend registers using your code and makes their first deposit, you'll receive a referral bonus. Full terms are available on the Promotions page.

Gaming & Betting

Xvajee offers Live Casino (blackjack, roulette, baccarat), premium slots, Sports Betting (cricket, football, tennis, and hundreds of other events), virtual sports, and much more. New games are added regularly.

Yes. All games on Xvajee use internationally certified RNG (Random Number Generator) technology. Our game providers are regularly audited by independent third-party testing agencies to ensure fairness.

Yes, Xvajee is fully mobile-friendly. All games are accessible from the browser on both Android and iOS devices. Enjoy the full gaming experience on your smartphone with no app download required.

If you get disconnected during a live game, the result is saved on the server. Your game state will be restored once you reconnect. If you notice any discrepancy in your bets or winnings, please notify the support team.

Security & Account

Click the "Forgot Password?" link on the login page. Enter your registered email and wait for the reset link. Click the link in the email to set a new password. The whole process takes under 5 minutes.

Change your password immediately and notify the support team. Our security team will review your account and take the necessary action. Enable Two-Factor Authentication to protect your account going forward.

Yes. From the Responsible Gaming settings, you can choose a cooling-off period (1–30 days) or self-exclusion (6 months, 1 year, or permanent). For permanent closure, please contact support.

Yes. Xvajee uses 256-bit SSL encryption to keep all your information secure. We never sell your personal data to third parties. For more details, please see our Privacy Policy Read.

Responsible Gaming

Log in to your account and go to "Responsible Gaming" under Profile Settings. From there you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Xvajee's Responsible Gaming You'll find detailed resources on this page. In Bangladesh, the National Institute of Mental Health (NIMH) and various counselling centres offer professional support. Our support team can also point you in the right direction.
Didn't find the answer you were looking for? Our 24/7 support team is ready to help. Reach us via live chat.
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Learn More About Xvajee

Xvajee is one of Bangladesh's most trusted online gaming platforms. This FAQ page is designed to help users quickly find answers to their questions — no need to contact support.

Every step is straightforward — from registration and your first deposit to claiming bonuses and making withdrawals. Our FAQ covers each stage in detail. And if anything is still unclear, our 24/7 support team is always here to help.

Xvajee's gaming platform is internationally licensed and regularly audited by independent third parties. All games deliver fair, random outcomes. We use industry-leading technology to protect players' funds and personal data.

Responsible gaming is a core principle at Xvajee. We believe gaming should be a form of entertainment, not a source of harm. That's why we offer deposit limits, self-exclusion, and other tools — all free of charge.

If you can't find an answer in this FAQ, reach out to us via Live Chat. Our Bengali-speaking support team typically responds within a few minutes.

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